Yes. I rang yesterday and reserved a single seat for the matinee next week in exchange for two seats that were booked for the evening.
OK, let me just get those details up on the computer. Here we are, Mrs _. What a shame, you have wonderful seats for the evening. I see that you booked some time ago. Will you be able to return the two tickets you don't require before the show and we'll post this one out for you straight away?
I'm not sure that will be possible, I did explain this when I rang before. My husband passed away you see, which is why I now only need the one ticket.
I am sorry to hear that Mrs_Let me just check with the manager that we are happy to issue the new ticket without a return. I won't keep you a moment.
( A few seconds later.)
Hello, sorry to keep you waiting, Mrs_. The manager is happy to issue the ticket if you wouldn't mind posting back the originals at your own convenience.
As I explained, I am far too busy organizing the funeral. I'll be cutting it fine getting from the crematorium to the theatre on the day as it is, surely there's a way around this? I would very much like to see the show. I was told a full refund on the extra seat would be no problem under the circumstances.
( Stunned silence.) Yes, of course.