Is there someone I can talk to about the mailing list please?
Sure, how can I be of help?
Well, we received mail this morning for my sister who passed away a few days ago. Do you think you could remove her name from your data?
I'm terribly sorry to hear that. If you'd like to give me the address details for your sister I'll take care of that for you.
( I stared at her name, address, postcode, email, telephone number and booking history before clicking 'Archive'. The computer asked if I was sure I wanted to delete this persons' details? Click yes/no. I clicked 'yes' and she was gone forever.)