(On the phone.)
Hello, yes - I'd like to make a complaint please.
OK. Could you tell me a little bit more about the nature of the complaint.
What was that?
I said can you tell me what the complaint is concerning so that I can put you through to the correct person?
You'll have to speak up, I can't hear you.
Can you hear me now - is that better!
No, still can't hear you - just a minute!
(Line goes quiet.)
I've put you on hands free, see if that works.
Right. You were saying you wanted to make a complaint, what was the complaint about?
It's no good I still can't hear you, you'll have to shout!
I SAID, HOW CAN WE HELP YOU WITH YOUR COMPLAINT?
(Hears lots of people laughing in the background on the other end of the line.)
I rang yesterday and tried to speak to someone about a booking but they kept saying they couldn't hear me so I thought I'd prove a point about how frustrating that was and now I have.
(Line goes dead.)